The full responsive and planned maintenance services deal starts in July and will run for five years.
Estuary has homes in all 14 local authorities in Essex as well as in the London boroughs of Havering, Redbridge, Barking and Dagenham and in the Suffolk Coastal region.
Lovell will run DIY workshops for residents – giving them the chance to learn basic practical skills – as well as sessions giving tenants advice on subjects such as energy efficiency around the home.
The contract will also include the introduction of a new ‘handyperson’ service for sheltered and supported housing tenants, and other vulnerable residents, providing them with help with household tasks.
The new contract will put the customer at the heart of service delivery and has a number of key features.
Agreement terms
- Two-hour appointment slots
- Saturday morning appointments for customers who are working or in market rented homes
- Extra options available to customers at an additional charge, for example pan drawers or spotlights in kitchens
- Improved planned specification for kitchens and bathrooms
- System integration and appointment slot for customers on first call to the repairs line
- Contractor staff based in EHA office for improved communication and productivity
- Dual-branded uniform and livery.
Nick Hann, national business development director for Lovell Repairs and Maintenance, said the firm would employ local subcontractors and suppliers to work on the Estuary contract wherever possible.
