The new contract for Axa subsidiary Inter Partner Assistance will create 50 new jobs as Rok expands its team of domestic repair specialists.
The three year contract will lead to a “significant increase” in call-outs from Rok’s 24-hour contact centre in Mansfield.
Inter Partner Assistance has been offering home and property assistance services in the UK since 1986 and is one of the largest players in the market.
Rok’s Chief Executive, Garvis Snook, said: “This contract win is a significant success for Rok’s Maintenance and Improvements division and for the group as a whole.
“It reinforces Rok’s position as number one in the buildings insurance repairs and emergency market.
“Rok and AXA Assistance have formed a long term strategic partnership to provide a best in class home emergency service”.
Bob Ewers Chief Executive, AXA Assistance UK added: “We are very excited about our new partnership as it gives us the ability to manage the customer journey from the first notification of loss, supported by Rok’s nationwide office network.
“The combined strengths of AXA Assistance and Rok, the directly employed technicians, common IT platform and culture of our two organisations make this a market leading proposition.”