Conquip launches industry-leading after-sales service

Grant Prior 2 months ago Conquip Engineering Group

Construction products and services supplier Conquip Engineering Group has launched a flexible, end-to-end after-sales solution that gives customers and projects a range of benefits and assurance in compliance, safety, performance, efficiency and sustainability.

Under the new brand name, Conquip Covered, and direct from the manufacturer, Conquip offers LOLER and PUWER inspections and reports, repair and refurbishment maintenance for all its equipment, spare parts, training and customer support.

Whilst Conquip has always provided an after-sales solution, this expanded offer means:

  • more products can be repaired and refurbished;
  • all of the company’s unique solutions now have in-depth, in-person training available as extra. This encompasses CantiDeck, the proprietary temporary loading platforms, BulkX, the bulk excavation methodology, Concrete Column Skip, Concrete Washout, Powerbrush Forklift Sweeper, and for the structured, sequential, temporary propping schemes;
  • more items of equipment have supporting documentation with even more detail, including comprehensive user guides provided when any product is sold or hired and further step-by-step ‘how to’ instructional videos and explainer animations have been developed for more of Conquip’s range;
  • improved customer support – including the option for in person video and voice calls – is provided by an experienced team, meaning engineers are fully available to attend sites and ensure the equipment remains operational; and
  • more spare parts are available for next-day delivery.

Conquip equipment is designed in-house by experienced mechanical engineers in accordance with Eurocodes and relevant industry guidance and standards including PAS8812 and BS5975, plus the company is accredited to ISO 9001 for manufacturing.

The launch of Conquip Covered – along with its strapline ‘We Manufacture. You Use. We Service’ – is being supported by an extensive industry marketing campaign, including digital advertising, media partnerships and customer communications.

Daniel Critchley, Chief Operating Officer at Conquip Engineering Group said: “As an original equipment manufacturer (OEM) for the last 20 years, it’s always been a core part of our DNA to ensure we are there for whatever our customers need, after they hire or purchase equipment and services from us.

“We know that the term ‘after-sales’ means different things to different people, which is why we have now created and launched a fully flexible, end-to-end servicing solution, that gives our customers the ability to choose Conquip Covered to support the needs of their business.”

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