iSkate Limited employee, Natalie McCreith, 38, a former outdoor sports instructor, had worked for the company for 14 years when she was seriously injured while working at Beaverbrook Hotel & Golf Course Leatherhead, Surrey, on 26 June 2024.

McCreith underwent an 11-hour operation, spent three months in hospital and she is still recovering following the incident.

During the dismantling of a steel beam temporary ice rink structure, a ratchet strap was being used to lower a steel beam weighing over 100kg.

The ratchet strap was not designed for lifting or lowering loads and failed, causing the beam to fall onto McCreith. She sustained multiple fractures to her back, a punctured lung and a broken leg.

Neil Munn, director of iSkate Limited, was on site at the time and made the decision to use the ratchet strap, instructing workers where to stand. He continued with the method even after McCreith raised concerns about whether it was safe.

In a victim personal statement, McCreith said: “Since the accident, my life has been completely turned upside down it’s now the polar opposite of what it once was.

“I will never live the life I once had or be in a body that isn’t screaming at me all day, I wish I could turn back time.

“My family spent the journey from Liverpool to London thinking I was dead, they have had to watch someone they love go through agonising pain and continue to do so.”

An HSE investigation found that iSkate Limited had failed to ensure that the dismantling of the internal steel frame was properly planned and carried out safely.

iSkate Limited, of St Ives, Cambridgeshire, pleaded guilty to breaching safety regulations and was fined £12,000 and ordered to pay £6,949 in costs at a hearing at Guildford Magistrates’ Court this week.

The ratchet strap

Neil Munn, director of iSkate Limited, also pleaded guilty and received a community order with 75 hours of unpaid work to be completed.

Speaking after the hearing, HSE inspector Russell Beckett said: “Demolition and dismantling is a high-hazard work activity, but if the work is properly planned it can be carried out safely. This accident has had a devastating effect on Ms McCreith and could easily have been prevented had the right work equipment been used.”